In this particular situation the claim has been fully paid but there is a Claim Level Exception as indicated by the red text next to Medicare Card Status in the Claim Level Messages section. To fix the issue number on the Medicare card, you can simply drag and drop the Medicare Medicare No. over the Genie Medicare No. in the patient details section in the top right of the window. You could also click the Edit Patient button at the bottom of the window and make the change manually.
Once you have fixed the problem you can click Close and the claim will automatically move to Awaiting Remittance Advice, Ready to Receipt or Finalised depending on whether a remittance advice has been retrieved and whether the claim has already been receipted.