At any stage throughout the ECLIPSE reporting process you can retrieve ECLIPSE Remittance Advices (ERAs) using the Get Remittance Advices button.
You do not have to have a claim selected to do this as it will retrieve any outstanding remittance advices from the Medicare servers since the last time they were retrieved. It will often retrieve more than one remittance advice, including claims which may not have a received a processing report. However, only claims that have been dealt with correctly or do not have any exceptions will move into Ready to Receipt after getting the remittance advice.
To view details of the payment, highlight the claim and click the View Payment button.
To receipt the claim, go to Ready to Receipt, highlight the claim and click Receipt. This will open up the normal Genie Receipt window. The payment amounts will have automatically been filled in from the information in the Processing Report. If you are satisfied that the payment amounts have been allocated correctly, simply Print or Store the receipt. The claim will then be moved to Finalised Claim Status.
NOTE: The receipt window will contain services from all claims that have been paid by the remittance advice for the highlighted claim. For this reason you may not be able to receipt a claim until you have dealt with the exceptions for the other claim/s in the remittance advice.
For Scheme (Known Gap Claims):
If the patient has paid their gap amount in full then the claim will be moved Finalised.
If the patient is yet to pay their gap then you will be prompted once you have receipted the claim that the account has been reassigned to the patient. It also allows you to reprint the invoice to send to the patient. The claim is then moved to Finalised.
